Enterprise Website Maintenance & Development
Website maintenance that doesn’t wait for a ticket.
Enterprise website maintenance, CMS development, and design in one team. We keep your site fast and secure and build what marketing needs next, whether you’re on WordPress, Webflow, HubSpot, Craft, or Drupal. We have designers in house, so a new page doesn’t need a separate design vendor before anyone can start.
Ongoing support plans
Support and maintenance for WordPress, Webflow, HubSpot CMS, Craft, and Drupal websites. No redesign required to start.
Challenge
Sites don't break all at once. They get more fragile every quarter.
A skipped security update. A form that quietly stopped submitting. A page that lost a second of load time. None of it urgent on its own, and nobody on your team has the time to go looking.
The Problem
Nothing moves unless someone reports it
A full-time hire you can't justify, and a freelancer who isn't enough
Every new page blocked until designs get delivered
Bug fixes and security updates piling up until the site is slow and fragile
The Solution
A team that already knows your site when something breaks
A full team's skill set without hiring, recruiting, or a salary line
Design and development in one place, so nothing waits on a handoff
Support plans that scale with what marketing actually needs
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No More "Website Guy" Panic: Remember that sinking feeling when your go-to freelancer disappears? With Takeoff on retainer, we always have a reliable team ready to jump in.
Kristen Altamura · Senior Director, Demand Generation · Bluecore
What it is
Maintenance is the baseline. The rest goes to what marketing needs next.
Every retainer starts with the work that keeps the site healthy, meaning CMS core, plugin, and module updates, security updates, monitoring, and the small fixes nobody files. Whatever capacity is left goes to building new pages, components, integrations, and custom functionality, prioritized with marketing on a standing queue.
You buy points rather than hours, so the mix can shift month to month without renegotiating scope.
You buy points rather than hours, so the mix can shift month to month without renegotiating scope.
Who it's for
Marketing teams that want a web team who knows their site inside out and can fix anything on it
Companies with a developer or offshore partner who closes tickets but never advises on the site
Teams that need the CRM, marketing stack and analytics wired into the site so it can be measured
In-house marketers competing with product for engineering time, where website work always loses
Core Deliverables
What our website maintenance and support services include
The concrete outputs of our website maintenance services, on any of the five platforms we support.
Maintenance & support
CMS core, plugin, module, and dependency updates, security updates, bug fixes, and QA across browsers and devices.
CMS development
Page templates, reusable components, and editor improvements marketing can actually use.
New page development
Landing pages, product and solution pages, industry pages, resource templates, and microsites.
Performance & accessibility
Core Web Vitals, page speed, code refactoring, and accessibility remediation. Faster pages help your visitors and search engines both.
Integrations
HubSpot, Salesforce, and other CRM integrations, marketing automation, forms, analytics, APIs, scheduled cron jobs, and third-party tools.
Custom functionality
Calculators, ROI tools, resource libraries, filtering and search, and new features beyond what a CMS does out of the box.
How our support and maintenance retainer works
Ongoing, with a standing queue rather than a project end date.
Audit
We audit the site, document how it is built, and take over the technical debt list so nobody has to explain it to us again.
Stabilize
Security updates, patches, and the accumulated bug fixes cleared first, so the site stops getting more fragile.
Build
New pages, components, integrations, and new features, prioritized with marketing on a standing queue.
Maintain
Ongoing updates, QA, and uptime and performance monitoring. Plus the things we spot and fix before you notice them.
Already have designs, and need help with bringing them to life? Let’s talk.
Website Redesign
When the site needs rebuilding rather than maintaining. Development is the back half of that engagement.
Branding & Design
Design capacity when you need new pages designed as well as built, by the team already in your codebase.
SEO
Technical SEO, site speed, and schema, implemented rather than handed over as a list of recommendations.
Frequently Asked Questions
What is enterprise website maintenance?
Enterprise website maintenance is the ongoing work that keeps a large or business-critical site secure, fast, and functioning. CMS core, plugin, and module updates, dependency and security updates, bug fixes, QA across browsers and devices, uptime and performance monitoring, backups, and checks on background processes like cron jobs that fail without telling anyone.
The difference between that and maintaining a small site is mostly surface area. Enterprise sites carry more integrations, more editors, more custom code, and more traffic, so a missed patch costs more when it lands. The same list applies to a 30-page marketing site, just less of it, which is why support plans should be sized to the site rather than sold as one tier.
The difference between that and maintaining a small site is mostly surface area. Enterprise sites carry more integrations, more editors, more custom code, and more traffic, so a missed patch costs more when it lands. The same list applies to a 30-page marketing site, just less of it, which is why support plans should be sized to the site rather than sold as one tier.
What does enterprise website maintenance require?
At a minimum it requires a schedule for security updates and core, plugin, or module upgrades, a staging environment so changes get tested before they reach production, QA across browsers and devices, uptime and performance monitoring, backups you have actually restored from, and somebody watching the background jobs and cron jobs that fail silently.
It also requires someone who knows the build. Occasional updates from whoever happens to be available is how a site drifts into a state where a routine patch causes a site outage, or where a deferred security patch turns into data leaks. High traffic websites need that continuity even more, because a bad deploy gets measured in lost pipeline rather than an afternoon of downtime. Most of the risk on an enterprise site isn't exotic. It's deferred work, undocumented custom code, and no clear owner.
It also requires someone who knows the build. Occasional updates from whoever happens to be available is how a site drifts into a state where a routine patch causes a site outage, or where a deferred security patch turns into data leaks. High traffic websites need that continuity even more, because a bad deploy gets measured in lost pipeline rather than an afternoon of downtime. Most of the risk on an enterprise site isn't exotic. It's deferred work, undocumented custom code, and no clear owner.
How do I find the right support for enterprise website maintenance?
Start with what happens when nobody files a ticket. If the answer is nothing, you're buying a queue rather than support services.
Then check four things. Whether they'll document your build, since inheriting undocumented code is the normal situation and the fix is an audit rather than a discount. Whether they can design as well as develop, because a development-only partner means every new page waits on a designer you have to find. Whether the support plan scales to what's actually on your backlog instead of one fixed tier. And whether they know your platform specifically, because supporting a Drupal site is a different skill from Webflow or HubSpot CMS, and an agency that treats them as interchangeable will learn on your budget. That continuity matters more than price, because when something breaks the team that already knows your site fixes it, instead of you briefing a stranger on your architecture under pressure.
Then check four things. Whether they'll document your build, since inheriting undocumented code is the normal situation and the fix is an audit rather than a discount. Whether they can design as well as develop, because a development-only partner means every new page waits on a designer you have to find. Whether the support plan scales to what's actually on your backlog instead of one fixed tier. And whether they know your platform specifically, because supporting a Drupal site is a different skill from Webflow or HubSpot CMS, and an agency that treats them as interchangeable will learn on your budget. That continuity matters more than price, because when something breaks the team that already knows your site fixes it, instead of you briefing a stranger on your architecture under pressure.
Do you offer Drupal website maintenance and support?
Yes. Drupal is one of the five platforms we support, alongside WordPress, Webflow, HubSpot CMS, and Craft. Drupal maintenance covers core and contributed module updates, security advisories from the Drupal ecosystem, PHP and dependency upgrades, cron jobs, caching and performance, and the custom modules previous developers left behind.
Worth saying plainly: a lot of the Drupal work that reaches us is older builds where updates have been deferred for years. The first honest conversation is usually whether maintaining it or migrating off it is the better use of your budget. Drupal is an open source platform with a long upgrade history, so the answer depends heavily on which version you're on. We've handled migrations off older Drupal, so we can give you a straight read on your Drupal project rather than a quote for whichever option pays us more.
Worth saying plainly: a lot of the Drupal work that reaches us is older builds where updates have been deferred for years. The first honest conversation is usually whether maintaining it or migrating off it is the better use of your budget. Drupal is an open source platform with a long upgrade history, so the answer depends heavily on which version you're on. We've handled migrations off older Drupal, so we can give you a straight read on your Drupal project rather than a quote for whichever option pays us more.
Which platforms do you work on?
WordPress, Webflow, HubSpot CMS, Craft CMS, and Drupal. We work across all five rather than specializing in one, and the support and maintenance baseline is the same on each. Updates, security, QA, monitoring, and a team that knows your build.
How much does ongoing support and maintenance cost?
It's a monthly retainer scaled to the capacity you need, and you buy points rather than hours so the mix can shift month to month. A maintenance-only support plan is the lower end. Add regular page builds, integrations, and performance work and it moves up. Enterprise website maintenance across multiple properties and editors sits higher again, mostly because there's more surface area to cover.
Tell us what's on your backlog and we'll tell you which tier clears it, including when you're better off with a smaller retainer than you think.
Tell us what's on your backlog and we'll tell you which tier clears it, including when you're better off with a smaller retainer than you think.
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